cv789 Terms & Conditions

Acceptance of Terms

By accessing, registering on, or otherwise using cv789 — whether through the website, mobile browser, or any other access method made available by the Platform — you unconditionally accept and agree to be bound by these Terms & Conditions in their entirety, together with the Privacy Policy, Responsible Gaming Policy, and any other rules or guidelines published by cv789 from time to time.

These Terms & Conditions apply to all Players regardless of the device or connection type used to access cv789. Continued use of cv789 following any update to these terms constitutes your acceptance of the revised terms. It is your responsibility to review these terms regularly to remain informed of any changes.

These Terms & Conditions are written in English. In the event of any ambiguity, the English-language version shall prevail. Any translation provided for convenience shall not be considered an official legal document.

Eligibility

To register and use cv789, you must satisfy all of the following eligibility requirements:

• Age: You must be at least 21 years of age. cv789 is a strictly 21+ platform. Underage gambling is prohibited and any account found to be registered by a person under 21 will be immediately suspended and all funds forfeited.
• Jurisdiction: You must be accessing cv789 from a jurisdiction where online gambling is not explicitly prohibited under applicable local law. It is your sole responsibility to determine whether your use of cv789 is lawful in your location.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement. You must not be under any legal restriction that prevents you from using gambling services.
• Single Account: You may hold only one registered account on cv789. Operating multiple accounts is strictly prohibited and will result in permanent suspension of all associated accounts.
• Self-Exclusion: You must not be subject to a self-exclusion order, either self-imposed through cv789's responsible gaming tools or through any other mechanism, at the time of registration or subsequent use of the Platform.

cv789 reserves the right to request documentary proof of age and identity at any stage of account registration or operation. Failure to provide satisfactory documentation within the timeframe specified by cv789 may result in account restriction or closure.

Account Registration

All Players must complete the cv789 registration process and create a verified account before accessing any real-money gaming service on the Platform. The following conditions govern account registration:

3.1 Accuracy of Information

You must provide accurate, complete, and up-to-date personal information during registration, including your full legal name, date of birth, residential address, email address, and valid mobile number. Providing false, misleading, or incomplete information is a material breach of these Terms & Conditions and may result in immediate account termination without refund of pending balances.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. cv789 strongly recommends enabling two-factor authentication (2FA) via SMS OTP. You must notify cv789 immediately at [email protected] if you suspect any unauthorised access to your account. cv789 accepts no liability for losses arising from your failure to maintain adequate account security.

3.3 Identity Verification (KYC)

cv789 operates a Know Your Customer (KYC) verification process. You may be required to submit one or more of the following documents before withdrawals are processed: a valid National ID Card (NID), passport, driver's licence, or utility bill showing your current address. KYC verification is a standard industry requirement intended to prevent fraud, money laundering, and underage gambling. Accounts that fail or refuse KYC verification will not be permitted to process withdrawals.

3.4 Account Ownership

Your cv789 account is personal to you and may not be transferred, sold, or shared with any third party. You may not allow another person to access or use your account on your behalf. Any funds deposited into your account must originate from a payment method registered in your own name.

Deposits & Withdrawals

4.1 Accepted Payment Methods

cv789 accepts deposits and processes withdrawals through the following channels: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (DBBL), BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. All transactions must be conducted in Bangladeshi Taka (BDT / ৳). cv789 does not accept cryptocurrency payments at this time.

4.2 Deposit Conditions

The minimum deposit amount is ৳200. There is no maximum single deposit limit, though individual payment providers may apply their own transaction limits. Deposits made via bKash or Nagad are typically credited to your cv789 account within 90 seconds of successful payment confirmation. cv789 does not charge any deposit processing fees; however, your payment provider may apply their own service charges.

4.3 Withdrawal Conditions

The minimum withdrawal amount is ৳500. Withdrawals are only processed to a payment method registered in the same name as your cv789 account. Withdrawal requests submitted during business hours are typically processed within 15 to 30 minutes for mobile wallet transfers (bKash, Nagad, Rocket, Upay). Bank transfer withdrawals may take 1 to 3 business days depending on the receiving institution.

cv789 reserves the right to request KYC documentation before processing any withdrawal. Withdrawals will not be processed to third-party accounts, joint accounts held with another individual, or unverified payment methods.

4.4 Bonus Wagering Requirements

Any active bonus funds attached to your account balance must be fully wagered in accordance with the applicable bonus terms before a withdrawal request will be approved. Players are advised to review the specific wagering requirements stated on each bonus offer page before claiming. Attempting to withdraw funds that have not met the wagering threshold will result in the bonus portion being forfeited.

4.5 Fraudulent Transactions

Any attempt to deposit funds using stolen, unauthorised, or fraudulently obtained payment credentials will result in immediate account termination, forfeiture of all associated balances, and referral to the appropriate authorities. cv789 employs automated fraud detection systems that monitor all transactions in real time.

Bonuses & Promotions

cv789 offers a range of bonuses and promotional offers to both new and existing Players. All bonuses are subject to the following general conditions, in addition to any specific terms stated on the individual offer page:

• Bonuses are available to verified, eligible Players aged 21 and above only.
• Each Player is entitled to claim each welcome or sign-up bonus once only. Attempting to claim a first-deposit bonus more than once through duplicate accounts is strictly prohibited.
• Bonus funds are added to a separate promotional balance and must satisfy the stated wagering requirement before they can be converted to withdrawable cash.
• Wagering contributions vary by game type. Slots typically contribute 100% toward wagering requirements; live table games, poker, and sports betting may contribute at a lower rate as specified in the individual bonus terms.
• cv789 reserves the right to withdraw, modify, or cancel any bonus or promotion at any time without prior notice, at its sole discretion.
• Bonuses may not be combined with other active promotional offers unless explicitly stated.
• Any evidence of bonus abuse — including but not limited to coordinated betting patterns, arbitrage wagering, or exploitation of promotional mechanics — will result in immediate bonus cancellation and may result in account suspension.

Game Rules & Fair Play

All casino games available on cv789 are operated under certified Random Number Generator (RNG) technology, independently audited by approved third-party testing laboratories. The published Return to Player (RTP) percentages for all games are accurate and verifiable. cv789 does not manipulate game outcomes in any way.

Sports betting and cricket markets are governed by the specific rules published on the relevant sportsbook page. In the event of a technical error, system malfunction, or data feed interruption during a sporting event, cv789 reserves the right to void affected bets and refund the corresponding stake amounts. Decisions made by cv789 regarding void bets are final.

Live casino games provided by Evolution Gaming and Ezugi are subject to those studios' own applicable game rules, which are displayed within the game interface. In any conflict between a third-party game rule and these Terms & Conditions, the studio's published in-game rules shall prevail for the purposes of that specific game round.

Prohibited Conduct

The following activities are strictly prohibited on cv789 and may result in immediate account suspension, forfeiture of balances, and referral to law enforcement authorities:

• Registering more than one account on the Platform, whether individually or in conjunction with other persons.
• Providing false, inaccurate, or misleading personal information during registration or the KYC process.
• Using the Platform while under the age of 21.
• Engaging in any form of collusion, chip dumping, or coordinated play in poker or other multiplayer games.
• Using any automated software, bot, script, or artificial intelligence tool to interact with the Platform, place bets, or gain an unfair advantage.
• Attempting to exploit software bugs, game errors, or payment system vulnerabilities for financial gain.
• Engaging in money laundering, structuring transactions to avoid reporting thresholds, or using the Platform to process proceeds of criminal activity.
• Engaging in bonus abuse, matched betting schemes, or any other systematic exploitation of promotional offers.
• Harassing, threatening, or abusing cv789 staff or other players through any communication channel.
• Attempting to access, interfere with, or disrupt the Platform's technical infrastructure, servers, or databases.

Account Suspension & Closure

8.1 Suspension by cv789

cv789 reserves the right to suspend, restrict, or permanently close any Player account at its sole discretion, with or without prior notice, in the following circumstances: suspected breach of these Terms & Conditions; receipt of a court order or instruction from a competent regulatory authority; reasonable suspicion of fraudulent activity or money laundering; failure to pass KYC verification within the specified timeframe; or any behaviour that cv789 reasonably believes may cause harm to the Platform, other Players, or third parties.

8.2 Closure by the Player

You may request closure of your cv789 account at any time by contacting support at [email protected]. Upon account closure, any remaining real-money balance (net of any active bonus funds that have not met wagering requirements) will be returned to you via your verified withdrawal method within a reasonable timeframe. Accounts subject to an active investigation cannot be closed until the investigation is concluded.

8.3 Effect of Termination

Upon termination of your account — whether initiated by cv789 or by you — all accrued loyalty points, active bonuses, and promotional credits will be forfeited immediately. Provisions of these Terms & Conditions that by their nature should survive termination (including without limitation, Sections 7, 10, and 11) shall remain in full force and effect following account closure.

Responsible Gaming

cv789 is committed to promoting responsible gaming among all Players. We provide a range of tools to help you maintain control over your gaming activity, including deposit limits, session time reminders, cooling-off periods, and self-exclusion. These tools are accessible directly from your account dashboard without the need to contact support.

If you believe that your gambling has become problematic or is causing financial, emotional, or personal harm, we strongly encourage you to make use of our self-exclusion facility or to contact our support team immediately. For further guidance, please visit our dedicated Responsible Gaming page. cv789 is a strictly 21+ platform and operates a zero-tolerance policy toward underage gambling.

Privacy & Data Protection

cv789 collects, stores, and processes personal data in accordance with its Privacy Policy, which forms an integral part of these Terms & Conditions. By registering on the Platform, you consent to the collection and use of your personal data as described in the Privacy Policy. You may review the full Privacy Policy at any time by visiting the Privacy Policy page.

cv789 applies 256-bit SSL encryption to all data transmissions between your device and the Platform's servers. Personal data is never sold to third parties for commercial marketing purposes. Data is shared only where required by law, by a competent regulatory authority, or for the purpose of operating the Platform's core services (including payment processing and KYC verification).

Limitation of Liability

To the fullest extent permitted by applicable law, cv789 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including without limitation: loss of profits, loss of data, loss of goodwill, service interruption, computer damage, or system failure.

cv789's total aggregate liability to any Player in connection with any claim arising under or in relation to these Terms & Conditions shall not exceed the total amount deposited by that Player into their cv789 account in the 30-day period immediately preceding the event giving rise to the claim.

cv789 makes no warranty or representation that the Platform will be continuously available, error-free, or free from viruses or other harmful components. Scheduled and unscheduled maintenance periods may result in temporary service unavailability. cv789 will endeavour to provide reasonable advance notice of scheduled downtime where practicable.

Amendments to These Terms

cv789 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where a material change is made, cv789 will make reasonable efforts to notify registered Players via the email address on file or through a prominent notice displayed upon login to the Platform.

The most current version of these Terms & Conditions will always be available at cv789.io/terms-conditions. It is your responsibility to check this page periodically. Your continued use of cv789 following the posting of any amended terms constitutes your acceptance of those changes. If you do not agree to a revised version of these Terms & Conditions, you must cease using the Platform immediately and close your account.

Contact Information

If you have any questions regarding these Terms & Conditions, wish to raise a dispute, or need to report a concern about your account or a transaction, please contact the cv789 support team using the details below. All support communications are handled in English and are available 24 hours a day, 7 days a week, in Bangladesh Standard Time (UTC+6).

• Email: [email protected] (plain text — not a clickable link)
• Response Time: Typically within 2 hours for account-related enquiries
• Live Chat: Available within the Platform for logged-in Players
• Responsible Gaming queries: Handled with priority and strict confidentiality

For disputes relating to specific game rounds or bet settlements, please include your account username, the relevant game or match name, the date and time of the round in Bangladesh Standard Time (BST, UTC+6), and the stake and return amounts. This information allows our team to investigate and resolve your query as efficiently as possible.